BALTIMORE — Pepco Holdings recently announced a series of executive promotions and changes that will advance the efforts at Atlantic City Electric, Delmarva Power and Pepco to drive progress in customer experience and transform the future of energy service for customers.
“Every day, we are looking at how we can better serve our customers,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Atlantic City Electric, Delmarva Power and Pepco. “These changes bring a wealth of knowledge and fresh perspectives to some critical roles as we continue to provide our customers with the clean, safe, reliable and affordable energy service they have come to expect from our companies.”
Felecia Greer, director and Customer Advocate, has been promoted to vice president of Large Customer Strategic Solutions and customer advocate for Pepco Holdings. In her new role, she will be responsible for creating a premier customer experience for large customers and managed accounts, including delivering strategic energy solutions that help customers meet their specific needs and objectives.
Greer, a 14-year veteran of Pepco Holdings, also will oversee the strategic direction and management of economic development efforts, low-income customer programs, outreach and engagement, and energy education and damage prevention.
Michael “Max” Maxwell, vice president of Support Services, has become vice president of Strategic Initiatives & Analysis for Pepco Holdings. Maxwell will focus on several key initiatives, including strategic property and real estate transactions and related operational process improvements, Pepco’s partnership in the D.C. Infrastructure Academy, and other efforts focused on helping build the companies’ future workforce.
During his more than 32 years at Pepco Holdings, Maxwell also served as vice president of Asset Management, vice president of Human Resources and numerous other operational leadership positions.
Michael “Mike” Poncia, vice president of Customer Operations, succeeds Maxwell as vice president of Support Services for Pepco Holdings, where he will be responsible for Safety, Training, Fleet, Environmental Services, Security and Real Estate & Facilities.
During his career of more than three decades in the energy industry, Poncia has held leadership positions in a variety of areas. He has led critical projects, including implementing the company’s Customer Relationship Management and Billing System. He previously served as director of Gas Delivery for Delmarva Power and held a variety of engineering, project management and construction management roles at Exelon sister company, PECO, in Philadelphia.
Morlon Bell-Izzard, director of Utility Performance Assessment for Pepco Holdings’ parent company Exelon, has been promoted to vice president of Customer Operations, succeeding Poncia. She brings more than 24 years of industry and customer relations experience from sister company Baltimore Gas and Electric and Exelon.
Most recently, Bell-Izzard was responsible for overseeing the integration of customer information systems for Exelon’s six energy utilities and led efforts to identify and implement customer experience best practices.